MetBet Privacy Policy — How We Handle Your Personal Data

MetBet operates the online betting and casino platform accessible at metbet.wine. MetBet acts as the data controller for all personal information collected from players who register and use the platform. This means MetBet is responsible for deciding how and why your personal data is collected and processed.

This Privacy Policy applies to all Pakistani players who use MetBet — whether you are browsing the platform without an account, registering for the first time, depositing and betting, or contacting MetBet support. The policy covers all personal data collected through metbet.wine and through MetBet's customer support channels.

If you have any questions about how MetBet handles your data, the primary contact is support@metbet.wine. MetBet's support team is available 24/7 in both English and Urdu.

MetBet collects personal data in two ways: information you provide directly, and information generated automatically through your use of the platform. The table below sets out the categories of data MetBet collects and the context in which each is collected.

MetBet does not collect sensitive personal data such as biometric information, racial or ethnic origin, religious beliefs or health data beyond what is strictly necessary for responsible gaming purposes (for example, a player's self-disclosure of a gambling problem when using self-exclusion tools).

MetBet uses the data it collects for specific, defined purposes. We do not use your data for purposes beyond those listed here without obtaining your consent or having a clear legal basis to do so.

• Account Management: Creating and maintaining your MetBet account, authenticating logins, managing account settings and processing account closure requests.
• Payment Processing: Processing PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Reconciling transaction records and handling payment disputes.
• Identity Verification: Verifying that you meet MetBet's eligibility requirements (including the age requirement of 18+) and confirming that payment methods are registered in your name. This is required for legal compliance and player protection.
• Fraud and Security: Detecting and preventing fraud, account takeover attempts, bonus abuse, money laundering and other prohibited activities. Maintaining the integrity of the MetBet platform for all players.
• Customer Support: Responding to your enquiries, resolving complaints and providing information about your account, bets, payments and platform features.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate gambling-related harm, and enabling responsible gaming tools such as deposit limits, session alerts and self-exclusion.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use MetBet and to improve the platform's design, performance and game selection.
• Legal Compliance: Meeting MetBet's obligations under applicable anti-money laundering, know-your-customer and financial record-keeping requirements.

MetBet processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contract Performance: Processing necessary to provide the MetBet service you have signed up for — account management, bet settlement, payment processing and customer support.
• Legal Obligation: Processing required to comply with applicable laws — identity verification, anti-money laundering checks and financial record retention.
• Legitimate Interest: Processing undertaken to protect MetBet's platform from fraud and abuse, and to improve the platform experience, where those interests do not override your privacy rights.
• Consent: Where MetBet relies on your consent — for example, to send you promotional emails about MetBet offers and bonuses — you can withdraw that consent at any time by contacting support or using the unsubscribe option in marketing emails.

MetBet processes all financial transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, MetBet collects and processes the minimum payment data necessary to complete the transaction. This typically means the reference associated with your Easypaisa or JazzCash account, your IBFT bank account details or the last four digits of your Visa/Mastercard.

MetBet does not store full card numbers, CVV codes or complete mobile banking credentials. Payment data that is stored is encrypted and access is restricted to the payment operations team on a strict need-to-know basis.

MetBet uses third-party payment processors to facilitate transactions. These processors receive only the data necessary to process the specific transaction. They are contractually required to maintain the security and confidentiality of that data and are not permitted to use it for any other purpose.

MetBet may require you to complete a Know Your Customer (KYC) identity verification process before your first withdrawal or at any other point where MetBet has a reasonable need to confirm your identity. This is a standard and legally required process for online financial services platforms.

During KYC, MetBet typically requests:

• A clear copy or photo of your CNIC (Computerised National Identity Card)
• A screenshot or confirmation confirming ownership of the payment method you are using for withdrawals
• In some cases, a selfie photo for identity matching purposes

KYC documents are reviewed by MetBet's security team and, where MetBet uses an automated identity verification provider, by that provider's system. Documents are stored securely with access restricted to verification and compliance personnel. Once verification is complete, document copies are retained only for the period required by applicable financial record-keeping regulations.

MetBet will never use your CNIC or identity documents for any purpose beyond identity verification and legal compliance. If you have concerns about submitting documents, please contact MetBet support before submitting — the team can explain the process and the security measures in place.

MetBet uses cookies and similar technologies on the metbet.wine platform. A cookie is a small file placed on your device when you visit a website. MetBet uses cookies for the following purposes:

• Strictly Necessary Cookies: These are required for the platform to function. They include session cookies that keep you logged in, bet slip cookies that retain your selections, and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing the MetBet platform.
• Performance Cookies: These collect anonymised information about how Pakistani players use MetBet — which pages are visited most, where errors occur, how fast pages load. This data is used in aggregate form to improve the platform. It is not linked to your individual account.
• Functional Cookies: These remember your preferences — language settings, preferred payment method, odds format and similar customisations — so you don't have to set them again each visit.

MetBet does not use advertising tracking cookies or share tracking data with social media platforms or advertising networks. The cookies MetBet uses serve the platform's operation and improvement only.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use MetBet normally. Disabling performance and functional cookies will not prevent you from using the platform but will reduce personalisation and may slow down certain features.

MetBet shares player data only with third parties that are directly necessary to operate the MetBet platform. MetBet does not sell player data. The categories of third parties with whom MetBet shares data are:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and Visa/Mastercard processing partners. Each receives only the transaction data necessary to process your specific deposit or withdrawal.
• Identity Verification Providers: Third-party KYC services that assist MetBet in verifying player identity and age. These providers process identity document data under strict contractual data protection obligations.
• Fraud and Security Providers: Services that help MetBet detect account takeover attempts, bonus abuse and suspicious transaction patterns. These providers process technical and behavioural data in anonymised or pseudonymised form where possible.
• Cloud Infrastructure and Hosting: MetBet uses secure cloud infrastructure to host the platform and store data. The infrastructure providers are under strict contractual obligations and do not have access to the content of player data beyond what is necessary for system maintenance.
• Legal Authorities: Where MetBet is required by law to disclose player data — for example, in response to a formal legal request from a regulatory authority — MetBet will comply with that requirement. MetBet will notify the affected player where legally permitted to do so.

MetBet takes data security seriously. The platform is protected by a combination of technical and organisational security measures designed to prevent unauthorised access, data loss, and misuse of player information. Key security measures include:

• 256-bit SSL/TLS Encryption: All connections between your device and MetBet's servers are encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to every page of the platform — not just payment pages — including login, account management and betting pages.
• Encrypted Data Storage: Sensitive player data is encrypted at rest in MetBet's storage systems. This means that even in the unlikely event of a storage breach, the data would be unreadable without the encryption keys.
• Access Controls: Access to player data within MetBet's internal systems is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific role. Access logs are maintained and reviewed regularly.
• Regular Security Audits: MetBet's technical infrastructure is subject to regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident Response: MetBet has a documented security incident response procedure. In the event of a data breach that affects player data, MetBet will take immediate steps to contain the breach, assess its scope and notify affected players within a reasonable timeframe.

While MetBet takes all reasonable steps to secure player data, no internet-based service can guarantee absolute security. MetBet encourages all players to use strong, unique passwords for their accounts, to enable any available two-factor authentication, and to contact support immediately if they suspect their account has been compromised.

MetBet retains player data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active Accounts: All account data is retained for the full duration of an active MetBet account.
• Closed Accounts: Following account closure, MetBet retains certain data — primarily transaction records and identity verification documents — for the minimum period required by applicable anti-money laundering and financial record-keeping regulations. This is typically five to seven years depending on the nature of the data and the applicable legal requirement.
• Support Communications: Chat transcripts and email correspondence with MetBet support are retained for up to three years, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and Session Data: IP logs and session data used for security and fraud prevention purposes are typically retained for up to 12 months, after which they are deleted or fully anonymised.

After the applicable retention period, MetBet securely deletes or anonymises the data in question. Anonymised data — which cannot be linked back to you as an individual — may be retained indefinitely for statistical and platform improvement purposes.

As a MetBet player, you have the following rights in relation to your personal data. All rights requests should be submitted to support@metbet.wine. MetBet will respond within 30 days.

MetBet is strictly for users aged 18 and above. MetBet does not knowingly collect personal data from persons under the age of 18. If MetBet becomes aware that it has collected data from a minor, that account will be closed immediately, all bets will be voided, deposits will be returned to the source payment method, and all associated data will be deleted.

If you have reason to believe that a person under 18 has registered a MetBet account, please contact MetBet support immediately at support@metbet.wine. Parents and guardians who are concerned about minors accessing online betting platforms may consider using parental control software to restrict access to gambling-related websites.

MetBet may send you promotional communications about MetBet bonuses, new game launches, promotions and other MetBet platform news. These communications are sent only where you have agreed to receive them — either during registration or by opting in through your account settings.

You can opt out of MetBet marketing communications at any time by:

• Clicking the unsubscribe link in any MetBet marketing email
• Updating your notification preferences in your MetBet account settings
• Contacting MetBet support and requesting to be removed from marketing lists

Opting out of marketing communications does not affect your ability to receive important service messages — such as account security alerts, payment confirmations, and notifications about changes to these policies — which are sent regardless of your marketing preferences because they are necessary for the operation of your account.

MetBet may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in MetBet's data protection practices. Where a change is material — meaning it significantly affects your privacy rights or how MetBet uses your data — MetBet will notify you by email to your registered address and/or by displaying a notice on the MetBet platform before the change takes effect.

Continued use of MetBet after a Privacy Policy update constitutes acceptance of the revised policy. The effective date of the current policy is shown at the top of this page. You should review this policy periodically to stay informed about how MetBet protects your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how MetBet has handled your personal information, please contact MetBet directly:

• Email: support@metbet.wine
• Subject Line for Data Requests: "Data Privacy Request — [Your Name]"
• Languages: English and Urdu
• Response Time: Within 30 days for formal data rights requests; within a few hours for general support queries

MetBet's support team is available 24/7. For formal data protection complaints, please use the email address above with the subject line "Formal Data Complaint". MetBet will acknowledge your complaint within 5 working days and provide a substantive response within 30 days.